Step 1
Export anything you need
Sign in, open Settings, choose Privacy, and select Export workspace data. The download contains the operational records associated with your workspace, with stored credentials and secret values redacted.
Data deletion
You control your workspace data.
Export your records, disconnect provider access, or permanently close your Accelerate account from the dashboard.
Delete data from inside Accelerate
Step 2
Disconnect connected services
Open Social to disconnect Facebook, Instagram, or Telegram connections. Open Settings to revoke API tokens, MCP clients, and AI provider connections. Accelerate removes the local credential even if the provider no longer accepts the revocation request.
Step 3
Schedule account deletion
Open Settings, choose Privacy, and enter the workspace owner email plus the confirmation word DELETE. Only the workspace owner can submit the request.
Step 4
Use the recovery period
Deletion is scheduled for 7 days later. You can return to the same Privacy screen and cancel the request at any point before processing begins.
What deletion removes
Processing removes the authentication account and operational workspace data, including agents, knowledge records, conversations, captured leads, contacts, connected channel credentials, tokens, and workspace configuration. Active billing is cancelled before final removal. Connected webhooks and provider files are revoked or removed where the provider allows it.
Limited records we may retain
Paddle and our legal record systems may retain invoices, transaction records, and limited fraud or compliance evidence when the law requires it. These records are kept separately from the deleted operational workspace and are not used to keep the service active.
Facebook Login data deletion
If you connected a Facebook Page through Facebook Login and later remove Accelerate from Facebook or delete your Facebook account, Facebook sends a signed deletion request to /api/meta/data-deletion. Accelerate then disconnects Pages tied to that Facebook Login, removes stored access tokens, and provides a public confirmation page. That callback does not delete your Accelerate workspace. Use the Privacy settings above if you want the whole account removed.
Cannot access your account?
Email support@acceleratenow.app from the address associated with your account. We will verify ownership before changing or deleting data. If you are a visitor who spoke with one of our customer's agents, contact that business first because it normally controls the conversation and lead data.