Recent product updates across Accelerate.

Your agents now track how well they handle conversations. See fallback rates, unanswered questions, and knowledge gaps — then fix them in one click.

• New Insights panel on every agent showing fallback rate, lead capture rate, token usage, and daily reply volume.
• Unanswered Questions view surfaces exactly what visitors asked before the agent couldn't answer — add those to your FAQs or knowledge base.
• Specialist routing breakdown shows how conversations are distributed across your multi-agent team.
• Hybrid search (keyword + semantic) now powers knowledge retrieval for more accurate, grounded answers.
• Increased knowledge chunk retrieval and response length for richer, more complete replies.
• Faster dashboard loading and improved mobile responsiveness across all pages.

Agents are no longer locked to OpenAI. Connect your own API keys and choose from 14 models across five providers.

• Added support for OpenAI, Anthropic (Claude), Google (Gemini), xAI (Grok), and DeepSeek models.
• Connect API keys per provider in Settings and select models per-agent in the builder.
• Unlimited conversations on every plan — billing is based on token usage only.

We made it easier to build grounded agents and improved how Accelerate pulls answers from your business knowledge.

• Added an AI prompt generator to help you draft stronger agent prompts faster.
• Upgraded knowledge retrieval for higher-quality answers on uploaded content.
• Introduced usage tracking so you can see how much each workspace consumes.

You can now step into any conversation when a human touch is needed, and route visitor questions to the right specialist automatically.

• Added manual inbox replies — take over a bot conversation and reply directly.
• Introduced multi-agent specialist routing so pricing, bookings, and support queries go to the right place.
• Persistent light and dark theme with a cleaner design across the dashboard.

Visitors are now tracked as contacts across conversations and agents, and leads can be delivered straight to your inbox.

• Visitors are linked across conversations so you can see their full history in one place.
• Connect Gmail or custom SMTP to deliver lead notifications directly to your team.
• Improved prompt builder with business variables and a cleaner editing experience.

The agent builder is now a complete setup experience, and deploying to your website is easier than ever.

• Choose from floating bubble, side tab, iframe, direct link, or QR code install modes.
• Redesigned agent library for easier agent creation and management.
• Better save feedback, publish flow, and widget layout across devices.

Accelerate Now launched with real authentication, live agents, public chat widgets, and lead capture.

• Full dashboard with agent creation, knowledge upload, and prompt configuration.
• Live public chat widget that captures leads and sends them to your team.
• Real-time conversations stored and viewable in the inbox.